Privacy Policy

Complete Notary Services, LLC

Effective Date: October 31, 2026

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Complete Notary Services, LLC (“Complete Notary Services,” “CNS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

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This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, contact us, submit documents, or request our notary, apostille, authentication, certified translation coordination, or related document services.

By using our website or submitting information to us, you acknowledge that you have been provided access to this Privacy Policy.

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1. Information We Collect

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We may collect personal information that you voluntarily provide when contacting us, requesting a quote, scheduling an appointment, completing an intake form, uploading documents, or purchasing services.

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This information may include:

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• Your name, email address, telephone number, mailing address, and appointment location.

• Information about the services you request, your documents, and the intended destination country.

• Appointment details, correspondence, and service instructions.

• Information necessary to coordinate notarizations, apostilles, authentications, certified translations, shipping, and related services.

• Billing, transaction, and payment confirmation information.

• Documents and identifying information that you voluntarily submit for review or processing.

 

Our website and associated technologies may also collect certain technical information, such as IP addresses, browser types, device information, website activity, and cookie preferences, subject to applicable law and your consent choices.

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2. How We Use Your Information

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We use the information collected for legitimate business purposes, including:

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• Responding to inquiries and providing estimates.

• Scheduling, confirming, and completing requested services.

• Reviewing documents to determine service requirements.

• Coordinating notarizations, apostilles, authentications, and certified translations.

• Communicating with clients, signers, government agencies, service providers, and other authorized parties.

• Processing payments, maintaining financial records, and fulfilling shipping requests.

• Providing service updates, answering questions, and resolving concerns.

• Maintaining business records and complying with applicable legal obligations.

• Protecting our website, preventing misuse, and improving website performance.

 

We do not sell client-submitted documents or personal information to data brokers.

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3. Document Uploads & Sensitive Personal Information

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Certain services require clients to provide documents containing personal, confidential, or sensitive information. These may include identification documents, birth or marriage certificates, legal documents, educational records, financial documents, and other records necessary for the requested service.

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Documents may be submitted through our website's secure upload features, email, in person, or other agreed-upon methods.

We request that clients provide only the information and documents reasonably necessary for their requested services.

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Access to submitted documents is limited to individuals and service providers who reasonably require the information to perform or support the requested services.

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Document Retention

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Complete Notary Services, LLC may retain client-submitted documents and related service records for up to 12 months following completion of the requested service to support quality control, client inquiries, corrections, apostille or translation follow-ups, and other legitimate business purposes.

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Documents may be deleted sooner when no longer necessary. Certain information or records may be retained longer when required by law, necessary to resolve disputes, support financial recordkeeping, protect legal rights, or satisfy other legitimate business obligations.

Retention periods may differ for records subject to specific legal or regulatory requirements.

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Clients may contact us to request deletion of information, subject to applicable legal requirements and legitimate retention needs.

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4. Sharing Information With Third Parties

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We may share information with trusted third parties when reasonably necessary to provide the services you request.

Depending on the service, these parties may include:

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• State, federal, or foreign government agencies responsible for apostilles, authentications, or document processing.

• Embassies, consulates, and other relevant authorities.

• Certified translation providers and related document-processing professionals.

• Shipping companies, couriers, and delivery services.

• Payment processors and invoicing providers.

• Website hosting, secure document upload, communications, and technology service providers.

• Other individuals or organizations specifically authorized by the client or reasonably necessary to fulfill the requested service.

 

For international document services, information may be transmitted to recipients or authorities outside the United States. Privacy and data protection practices in other countries may differ from those in the United States.

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We may also disclose information when required by law, valid legal process, or governmental authority, or when reasonably necessary to protect our rights, clients, or business operations.

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We do not share personal information with unrelated third parties for their independent marketing purposes without appropriate authorization.

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5. Payment Processing

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Payments may be processed through third-party payment platforms and financial service providers.

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When you make a payment, the payment processor may collect information necessary to complete the transaction, including payment card details and billing information.

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Complete Notary Services, LLC generally receives payment confirmations, transaction details, and related records rather than complete payment card credentials.

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Payment information handled by third-party processors is subject to their applicable privacy policies and security practices.

We retain appropriate transaction and accounting records for business, tax, and legal purposes.

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6. Data Security & Protection

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We take reasonable administrative, technical, and organizational measures designed to protect personal information and client-submitted documents against unauthorized access, disclosure, alteration, or loss.

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These measures may include restricted access to client information, use of secure website features, reputable technology providers, and appropriate document-handling procedures.

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However, no method of internet transmission, electronic storage, email communication, or digital processing can be guaranteed to be completely secure.

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Clients should avoid submitting unnecessary sensitive information and should contact us if they have questions about the appropriate method for transmitting documents.

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7. Website Cookies & Analytics

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Complete Notary Services, LLC uses cookies and similar technologies to support website functionality, understand website usage, and improve the visitor experience.

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Our website uses Usercentrics Consent Management to allow visitors to review and manage their cookie preferences. Depending on the technologies in use, cookies and related services may be categorized as:

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• Essential: Technologies necessary for basic website functionality.

• Functional: Technologies that support website features and enhance the visitor experience.

• Analytical: Technologies that help us understand website traffic, usage, and performance.

• Marketing: Technologies that may be used for advertising, promotional measurement, or related tracking, when applicable.

 

Visitors may accept all optional categories, deny optional categories, or customize their preferences using the cookie consent banner.

Visitors may also review, change, or withdraw their consent at any time using the privacy settings icon available on our website.

Certain website features or third-party content may not function as intended when optional technologies are disabled.

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We may use website analytics and third-party services to evaluate website performance. The availability and operation of these services depend on the visitor's consent preferences and the applicable configuration.

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For additional information about how personal information is collected, used, or shared, please refer to the other sections of this Privacy Policy.

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8. Your Privacy Rights & Choices

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You may contact Complete Notary Services, LLC to request access to, correction of, or deletion of personal information we maintain about you.

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We will review requests in accordance with applicable law and our legitimate business and recordkeeping obligations. Certain records may not be eligible for immediate deletion.

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Service-Related Communications

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When you request services, we may contact you by telephone, email, text message, or other agreed-upon communication methods regarding appointments, estimates, payments, document processing, shipping, and other matters directly related to your request.

These communications are separate from promotional marketing.

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Optional Marketing Communications

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We may offer visitors and clients the opportunity to separately opt in to promotional emails or text messages about our services, updates, or special announcements.

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Consent to receive marketing communications is optional and is not required to purchase or receive our services.

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Agreeing to our Terms & Conditions, acknowledging this Privacy Policy, submitting a service inquiry, or purchasing services does not, by itself, constitute consent to receive promotional marketing emails or text messages.

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Individuals who subscribe to marketing communications may withdraw their consent using the unsubscribe instructions provided or by contacting us directly. Additional opt-out instructions may apply to text messages.

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We will honor applicable marketing consent and opt-out requirements.

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Cookie Preferences

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You may also manage your optional website cookies through our Usercentrics consent banner or the privacy settings icon on our website.

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9. Children's Privacy

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Our website and services are not directed toward children under the age of 13.

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We do not knowingly collect personal information directly from children under 13 through our website without appropriate parental or legal guardian involvement.

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Certain requested services may involve documents concerning minors, such as birth certificates, travel consent documents, or other family-related records. Such information is processed as necessary to provide services requested by an authorized parent, guardian, or other appropriate party.

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If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

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10. Changes to This Privacy Policy

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Complete Notary Services, LLC may update this Privacy Policy periodically to reflect changes in our services, website technologies, business practices, or applicable legal requirements.

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Any revised policy will be posted on our website with an updated effective date.

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We encourage visitors and clients to review this page periodically.

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11. Contact Information

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If you have questions about this Privacy Policy, our information-handling practices, or a request concerning your personal information, please contact:

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Complete Notary Services
Princeton, NJ 08540
Website: www.completenotarysvcs.com

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You may contact us through the contact methods provided on our website.